Live chat software is a tool that enables businesses to interact with their customers in real-time via their website or other messaging platforms. Customers can connect with a business representative via live chat to ask inquiries, acquire information, or get assistance with a transaction. It works well to boost revenue, improve client retention, and raise customer happiness.
Typical features of live chat software include automated chatbots, programmable chat widgets, visitor tracking in real-time, file sharing, and interaction with other business tools like CRM and help desk software. The option of audio and video chat is also available with some live chat applications.
How to Choose the Best Live Chat Software?
After thoroughly examining the most widely used live chat services, we came to the conclusion that all companies provide comparable features and packages. In their starting packages and integration possibilities, they all provide the very minimum live chat capability. Upgrade packages add extra features.
We were unable to locate a vendor offering a distinct functionality that other live chat service providers do not offer. So, while selecting a live chat option for your website, you should consider three factors: pricing, integration options, and added functionality.
1. Cost:
Monthly subscriptions are required to use live chat software as a service. The monthly price ranges from $15 to $49.
The cost typically fluctuates depending on the amount of agents you want, extra features, analytics data, and integration possibilities.
Don’t just choose the lowest choice out of the options available; you must look through each vendor’s pricing page to pick the software that offers the features you will actually need. Utilize their free trial time to test the software on your website before committing to a subscription plan.
2. Options for integration:
The majority of live chat services have a number of integration options that let you view all of your messages on a single dashboard. Make sure your chosen provider has the capability to provide additional help alternatives to your visitors via Facebook Messenger or What’s App.
3. Additional features:
You can automate parts of your responses with chatbots, so you won’t have to manually respond to the same queries repeatedly. Make sure to select a live chat program that supports chatbots if this is a crucial feature for your company.
List of The 10 Best Live Chat Software For Websites in 2023
1. Tidio
Tidio is a well liked live chat software that enables website owners to communicate with their clients in real time. A user-friendly platform makes it possible for companies to offer prompt and effective customer care, which raises client happiness and loyalty.
Automated texts, chatbots, and interaction with well-known social media platforms like Facebook Messenger are just a few of the capabilities that Tidio offers. With the help of these tools, companies may quickly
2. Olark
Olark is a popular live chat application that enables companies to have immediate conversations with website visitors. A user-friendly platform enables businesses to offer prompt and effective customer service, which boosts client happiness and loyalty.
Olark provides a range of services, including as automatic messages, transcripts of chats, and connectivity with well-known Customer Relationship Management (CRM) applications. With the help of these tools, companies can effortlessly monitor customer interactions and record them for later use.
3. LiveAgent
LiveAgent is a popular live chat software by which businesses can interact with customers in real time. It is an all-in-one customer support platform with a variety of functions, such as ticketing, call center, and social media integration.
One of the distinctive feature of LiveAgent’s is its gamification module, which enables companies to reward their customer support personnel and increase productivity. This module creates a more engaging and inspiring work atmosphere by turning customer service into a fun competition and rewarding top performers.
4. Smartsupp
A user-friendly live chat program called Smartsupp enables companies to interact with customers in real time. It offers a number of capabilities, including as screen recording, chatbots, and interaction with well-known third-party applications.
The capacity of Smartsupp to identify and monitor returning clients is one of its distinctive features, it also allows companies to offer a more specialized level of customer care. Additionally, it provides multi-language support, enabling businesses to speak to their clients in their own tongue.
5. Zendesk
Zendesk is a popular live chat software that enables you to speak to your customers in real-time, launch targeted and customer behavior-driven chats, transmit files via chats, ask customers to evaluate chats, as well as to track and analyse all the live chats that happen across your business.
The powerful chatbot feature that Zendesk offers is another fantastic feature. Create chatbots that will instantly respond to frequently asked questions from customers if you want to serve customers outside of regular business hours or lessen your overall workload.
You can add a company logo and modify the live chat widget’s overall design to ensure that it matches the branding of your company and website. You can also enhance the intelligence of your live chats with Zendesk’s JavaScript API.
6. ClickDesk
The majority of the companies concentrates on live text messaging, but ClickDesk goes one step further by enabling businesses to a video or an audio call with their clients.
A browser-based audio and video chat feature may be quickly and easily set up on a business website with the help of ClickDesk. The best part is that calling customers on a video or phone calls does not require you to download any software.
Despite concentrating on audio and video calling, ClickDesk also offers a text-based live chat option. Customers can be contacted via computers, smartphones, tablets, and live chat while also receiving personalized greetings, giving their name, email address, and a message before beginning a conversation.
7. Intercom
Intercom is an innovative live chat software that attempts to close the communication gap between companies and their customers. It offers real-time help, promoting seamless interactions and speedier outcomes, and has an intuitive design and advanced messaging tools. Businesses that want to enhance customer satisfaction and create enduring partnerships frequently choose for Intercom.
8. PureChat
PureChat is an intuitive live chat program that enables companies to communicate with customers in real time. Businesses can quickly and easily add live chat functionality to their websites or mobile apps using PureChat, allowing them to respond to customer inquiries effectively.
Among PureChat’s features are programmable chat widgets, message translation technology, live visitor tracking, conversation transcripts, and connectivity with well-liked CRM platforms. Additionally, PureChat gives companies a variety of customization choices, so they may mold the chat experience to fit their unique requirements and corporate identity.
9. LiveChat
LiveChat is our recommendation for the best live chat software currently offered due to how simple it is to use and the wide range of functions it offers.
To communicate with customers online, you can set up a chat window. Sending files, links, calendars, and prepared answers to frequently asked topics are all possible through this chat box. Sending a live chat to a separate customer care agent is an advantageous option that is crucial for companies with numerous teams.
10. HubSpot
HubSpot provides a cost-free solution for any business that does not have the resources to pay for a fully functional live chat service.
With HubSpot Live Chat, you can initiate live chats with customers and other website visitors. If you discover throughout a conversation that you believe a different team would be a better fit for someone’s request, you may easily pass it to the right individual.
Conclusion
For organizations aiming to offer customized and effective customer support experience, live chat software is a crucial tool. Businesses may interact with their consumers in real-time with live chat software, giving them prompt and useful answers to their questions.
Enhanced customer retention, higher conversion rates, and higher customer satisfaction are all advantages of live chat software. Live chat software may assist companies in maximizing their customer engagement strategy and enhancing their online presence, including configurable chat widgets, real-time visitor monitoring, and connectivity with well-known CRM systems.
